YOU HAVE QUESTIONS. WE HAVE ANSWERS.

Dive into the Moose Content Pool. We’re here to help.

Questions & Answers

START | get to know the Perfect Moose 10

What are the different parts of the device for?

How does the Perfect Moose work?

Which Moose models are there and what is the difference?

Which smart pitchers are available and what is the difference?

How big is Perfect Moose?

See all 10 articles

USE | tips on how to use the Perfect Moose 12

Download the perfect moose user manual

How do I start up Perfect Moose (= calibration procedure)

Can I add milk or liquid during a steaming cycle?

Can I steam various types of milk?

Do I have to hold the Moose pitcher while steaming?

See all 12 articles

INSTALL | create the perfect Moose habitat 6

Can I install Perfect Moose anywhere?

Can I install the Perfect Moose myself?

Why is it recommended to have a rinser close to the Perfect Moose?

Can I connect Perfect Moose Greg to any espressomachine?

Do I need a water filter to install Perfect Moose Greg?

See all 6 articles

MAINTENANCE | how to keep the Moose happy 4

How do I clean the Perfect Moose machine?

How do I clean Smart Moose pitchers?

How do I refresh the boiler of Perfect Moose Jack

How to set UTC time on your device

ORDER & SHIPMENT | getting your Moose 3

Can I order Perfect Moose online?

What’s the delivery time for Perfect Moose?

What’s the price of Perfect Moose?

TROUBLESHOOTING | what to do when... 12

Moose says... liquid not cold enough

Moose says... liquid too cold

Moose says... not enough liquid

Moose says...too much liquid

Moose says... bad rfid or no rfid

See all 12 articles

DOWNLOADS | Moose stuff to save or print 4

Starter's guide - basic operations and best practices

Technical specifications Perfect Moose Jack

Technical specifications Perfect Moose Greg & Epic Greg

Certificates for Perfect Moose

RECIPES | Get inspired 5

Veggie | Oat and red beet latte

Hot chocolate | Intense cacao fever

Hot chocolate | Dark 'n Creamy flavonols fest

Hot chocolate | Golden treat with a hint of caramel

Basic recipe for hot chocolate milk

CONTACT | reaching the Moose squad 3

Tips for quick help & direct contact

Contact | How to reach the Perfect Moose Home Squad?

Where can I buy a Perfect Moose? List of dealers.

Machine QR Help Articles

All users 30

New pitcher detected

Programmed pitcher detected (Adjust recipe)

Adjust texture

Adjust temperature

Moose says... liquid not cold enough

See all 30 articles

Spare part sticker 2

12675 - Temperature sensor (Without cable)

12649 - Drain valve