Oh deer. There seems to be something on the pitcher holder which isn't supposed to be there. This might prevent you to steam top quality foam. 

The message below appears on the touch display: 

MOOSE TIP

Don't put your Moose hanky or other barista towel on the device but give it another spot to dry. A barista towel touching the scale (even on the side) during a cycle for instance, can influence the recipe, resulting in foam which is not up to Perfect Moose standards. The pitcher holder functions as a weighing scale and a different weight will influence the automated steaming cycle.