Questions & Answers
Go to Perfect Moose website
Log in
Contact us
YOU HAVE QUESTIONS. WE HAVE ANSWERS.
Dive into the
Moose Content Pool
. We’re here to help.
Get Started
Meet The Moose
Troubleshooting
Don't shoot the moose
Order & Shipment
All about the logistics
Contact
How to reach the Moose Squad
GENERAL
HOUSING
6
Remove the Greg housing
Close the Greg housing
Remove the Jack housing (back)
Close the Jack housing (back)
Remove the Jack housing (front)
See all 6 articles
REQUIRED TOOLS
2
Required tools (PMG--)
Required tools (PMJ--)
HYDRAULIC DIAGRAM
1
Hydraulic diagram (PMJ--)
ELECTRICAL DIAGRAM
1
Electrical diagram (PMJ--)
EXPLODED VIEW
0
(UN)BOXING
2
Unboxing Jack (PMJ)
Boxing Jack (PMJ)
INSTALL
GREG (PMG--)
4
Connection externally to the espresso machine
Connection internally to the espresso machine
Installation kit - Perfect Moose (Epic) Greg VS Espresso machines
Connection internally to the espresso machine
JACK (PMJ--)
4
Installation
Water specification for Jack
Water usages calculator (PMJ--)
Diagram PMJ20 - Perfect Moose jack
MAINTENANCE & REPAIR
PREVENTIVE MAINTENANCE
2
Preventive maintenance - (Epic) greg
Preventive maintenance - Jack
REPLACEMENTS
14
Replacing the screen
Replacing the screen cable
Replacing the temperature sensor
Replacing the RFID reader
Replacing the top switch
See all 14 articles
TROUBLESHOOT
ERROR CODE
2
Error codes
ERROR 13 - Recipe does not exist
TECH ISSUES
3
Perfect Moose blocks at startup
Perfect Moose does not calibrate
Cleaning the foamer valve assembly
SOFTWARE
MENU
5
Installation - Settings (PMJ)
Access the service menu
Load cell calibration
Steam wand calibration
Statistics menu
EXTRA
GREG (PMG--)
0
JACK (PMJ--)
0
Questions & Answers
You have questions? We have answers. The Moose holds no mysteries. Got a specific question about your own Moose? Go to the contact section to get hold of your local Moose Ranger and find your saviour.
START | get to know the Perfect Moose
10
What are the different parts of the device for?
How does the Perfect Moose work?
Which Moose models are there and what is the difference?
Which smart pitchers are available and what is the difference?
How big is Perfect Moose?
See all 10 articles
USE | tips on how to use the Perfect Moose
13
Download the perfect moose user manual
How do I start up Perfect Moose (= calibration procedure)
Can I add milk or liquid during a steaming cycle?
Can I steam various types of milk?
Do I have to hold the Moose pitcher while steaming?
See all 13 articles
INSTALL | create the perfect Moose habitat
6
Can I install Perfect Moose anywhere?
Can I install the Perfect Moose myself?
Why is it recommended to have a rinser close to the Perfect Moose?
Can I connect Perfect Moose Greg to any espressomachine?
Do I need a water filter to install Perfect Moose Greg?
See all 6 articles
MAINTENANCE | how to keep the Moose happy
4
How do I clean the Perfect Moose machine?
How do I clean Smart Moose pitchers?
How do I refresh the boiler of Perfect Moose Jack
How to set UTC time on your device
ORDER & SHIPMENT | getting your Moose
3
Can I order Perfect Moose online?
What’s the delivery time for Perfect Moose?
What’s the price of Perfect Moose?
DOWNLOADS | Moose stuff to save or print
4
Starter's guide - basic operations and best practices
Technical specifications Perfect Moose Jack
Technical specifications Perfect Moose Greg & Epic Greg
Certificates for Perfect Moose
RECIPES | Get inspired
5
Veggie | Oat and red beet latte
Hot chocolate | Intense cacao fever
Hot chocolate | Dark 'n Creamy flavonols fest
Hot chocolate | Golden treat with a hint of caramel
Basic recipe for hot chocolate milk
CONTACT | reaching the Moose squad
2
Tips for quick help & direct contact
Contact | How to reach the Perfect Moose Home Squad?