Questions and answers
Ran into a little issue? Questions and Answers is the first place to look. Just type your question or keyword in the search on top of the page and prepare for a reassuring aha-erlebnis.
Ways to reach out
Didn't get the expected aha-reaction from the Q&A? Let's try direct contact with your local Moose Rangers. They know all about Moose specifics for your country.
Contact form
Technical question? Go for it. With that little bit of extra info you're giving us, we can help you out the fastest. By filling in the form on this website, you're creating a ticket so we can track previous issues you might have had. The more we know, the better we can help you out.
At the bottom of the contact form, you can attach a file such as a picture or video of what you're seeing. So give us your eyes and send us some footage.
Contact us via the contact form.
If you'd rather get technical help via email, you can send your request to help@perfectmoose.com.
For general question, mail to hello@perfectmoose.com.
MOOSE TIP | HOW TO REPORT A TECHNICAL ISSUE
We love details
The more detailed and accurate your description, the easier it will be for our Moose Rangers to identify the issue and resolve it. Check out our tips for quick help.
Take us through it step by step
Providing a detailed description of your actions leading up to the issue helps us to replicate the exact circumstances.
Pictures please
A picture is worth a thousand words. So yes, photos or video more than welcome. Instead of describing the issue, just send us some imagery. Go to the bottom of the contact form to attach your file or send them to us via WhatsApp.
Frequency
Is this the first time you have observed this issue? Or has it happened repeatedly? Let us know.
Errors
Should you receive a system error message, please let us know what the message says or even better... take a picture and send it to us.
Reach other departments
If you want to reach other Moose departments, such as Billing or Legal, please reach out to hello@perfectmoose.com.