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Questions & Answers

You have questions? We have answers. The Moose holds no mysteries. Got a specific question about your own Moose? Go to the contact section to get hold of your local Moose Ranger and find your saviour.


START | get to know the Perfect Moose 10
What are the different parts of the device for?
How does the Perfect Moose work?
Which Moose models are there and what is the difference?
Which smart pitchers are available and what is the difference?
How big is Perfect Moose?
See all 10 articles
USE | tips on how to use the Perfect Moose 13
Download the perfect moose user manual
How do I start up Perfect Moose (= calibration procedure)
Can I add milk or liquid during a steaming cycle?
Can I steam various types of milk?
Do I have to hold the Moose pitcher while steaming?
See all 13 articles
INSTALL | create the perfect Moose habitat 6
Can I install Perfect Moose anywhere?
Can I install the Perfect Moose myself?
Why is it recommended to have a rinser close to the Perfect Moose?
Can I connect Perfect Moose Greg to any espressomachine?
Do I need a water filter to install Perfect Moose Greg?
See all 6 articles
MAINTENANCE | how to keep the Moose happy 4
How do I clean the Perfect Moose machine?
How do I clean Smart Moose pitchers?
How do I refresh the boiler of Perfect Moose Jack
How to set UTC time on your device
ORDER & SHIPMENT | getting your Moose 3
Can I order Perfect Moose online?
What’s the delivery time for Perfect Moose?
What’s the price of Perfect Moose?
TROUBLESHOOTING | what to do when... 13
Moose says... liquid not cold enough
Moose says... liquid too cold
Moose says... not enough liquid
Moose says...too much liquid
Moose says... bad rfid or no rfid
See all 13 articles
DOWNLOADS | Moose stuff to save or print 4
Starter's guide - basic operations and best practices
Technical specifications Perfect Moose Jack
Technical specifications Perfect Moose Greg & Epic Greg
Certificates for Perfect Moose
RECIPES | Get inspired 5
Veggie | Oat and red beet latte
Hot chocolate | Intense cacao fever
Hot chocolate | Dark 'n Creamy flavonols fest
Hot chocolate | Golden treat with a hint of caramel
Basic recipe for hot chocolate milk
CONTACT | reaching the Moose squad 2
Tips for quick help & direct contact
Contact | How to reach the Perfect Moose Home Squad?