YOU HAVE QUESTIONS. WE HAVE ANSWERS.

Dive into the Moose Content Pool. We’re here to help.

Version 1

Moose says... liquid not cold enough
The liquid in the pitcher is too hot to start steaming top quality microfoam. The message below appears on the touch display. Take off the pitcher and replace the liquid with cold...
Moose says... liquid too cold
The liquid in the pitcher is too cold to start steaming top quality microfoam. The message below appears on the touch display.Take off the pitcher and replace the cold liquid with warmer...
Moose says... not enough liquid
There is not enough liquid in the pitcher to start steaming top quality microfoam. The message below appears on the touch display. Take the pitcher off and add more liquid. Place t...
Moose says...too much liquid
There is too much liquid in the pitcher to start steaming top quality microfoam. The message below appears on the touch display. Take off the pitcher and remove some liquid. Place the...
Moose says... bad rfid or no rfid
Every smart Moose pitcher contains an rfid tag at the bottom which interacts with the Perfect Moose device.  When the message below appears on the touch display, this means the smart...
Moose says... please clear the scale
There is something on the pitcher holder or something is touching the pitcher holder that is preventing you to steam top quality foam. The message below appears on the touch display. ...
First start
First select your language and confirm.  Then fill in your draining parameters you obtained when connecting tour Perfect Moose to your espresso machine see : connecting to the stea...
First start
First select your language and confirm.  Then fill in your draining parameters you obtained when connecting tour Perfect Moose to your espresso machine see : connecting to the stea...
Production first start
On the following screen choose between Greg or Jack and choose the pitcher sizes you will be using. Also fill in the serial number. Check the data and confirm or correct. Your...
Adjusting the recipe
Recipes can be adjusted in this menu. Be careful doing this and make sure you have enough knowledge. It is possible to restore the recipes to factory settings but then all changes to rec...
Select texture
In this screen you will be able to select the texture of the foam depending on the customer profile and the number of linked recipes. You can do this by sliding the slider left or right....
Adjust temperature
In this screen you will be able to adjust the temperature of the chosen recipe in the previous screen. You can adjust the temperature from -8°C to +8°C to the original recipe temperature...
Functions in the tag menu
This procedure explains the functions in the 'Tags' menu of the service menu. It is used to program or copy recipes onto pitchers and verify the information written on them. ...
Technical service (UTC password)
With the authenticator tool you can generate a code which is valid for 30 seconds. This is also the reason why the CORRECT UTC TIME (https://time.is/nl/UTC)is necessary.  This is a d...
New pitcher detected
When a new (not programmed) pitcher is placed on the pitcher holder you can choose to abort by removing the pitcher or program it by pressing the 'program pitcher' button. By ...