TROUBLESHOOTING | what to do when...
Something the matter? Don't shoot the Moose... he'll tell you what's wrong and what your next move should be.
The liquid in the pitcher is too hot to start steaming top quality microfoam. The message below appears on the touch display. Take off the pitcher and replace the liquid with cold...
The liquid in the pitcher is too cold to start steaming top quality microfoam. The message below appears on the touch display.Take off the pitcher and replace the cold liquid with warmer...
There is not enough liquid in the pitcher to start steaming top quality microfoam. The message below appears on the touch display. Take the pitcher off and add more liquid. Place t...
There is too much liquid in the pitcher to start steaming top quality microfoam. The message below appears on the touch display. Take off the pitcher and remove some liquid. Place the...
Every smart Moose pitcher contains an rfid tag at the bottom which interacts with the Perfect Moose device. When the message below appears on the touch display, this means the smart...
There is something on the pitcher holder or something is touching the pitcher holder that is preventing you to steam top quality foam. The message below appears on the touch display. ...
If you have a Jack made as from 2023, you will see this message appear on top of the touch screen of your moose. Click here to know how to refresh the water in the boiler of Perfect ...
You have a Perfect Moose Jack using its own boiler to provide steam. It seems there is something wrong with the heating phase of the water or there might be water missing in the boiler...
For certain issues, a qualified Moose technician can help you from a distance and a physical visit is not necessary. With your help, the technician is able to access the password protect...
If the milk in the pitcher is 'boiling over' or flowing over the edge while the Moose is steaming, ask yourself this: Is anything touching the pitcher holder while steaming? The...
If you are not happy about foam quality or see a change in quality, check whether there is an error code visible on the touch screen. If yes - follow the instructions given on screen. If...
For Perfect Moose Greg Make sure the connected espresso machine is switched on. Make sure the steam boiler of the connected espresso machine is fully heated. Make sure the steam va...
In case your Perfect Moose displays 'error code 16', this means that the required temperature for your microfoam was not reached in time. Once you established and remedied the problem,...