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TROUBLESHOOTING | what to do when...

Something the matter? Don't shoot the Moose... he'll tell you what's wrong and what your next move should be.

Moose says... liquid is too hot
The liquid in the pitcher is too hot to start steaming top quality microfoam. The message below appears on the touch display. Take off the pitcher and replace the liquid with cold...
Moose says... liquid too cold
The liquid in the pitcher is too cold to start steaming top quality microfoam. The message below appears on the touch display.Take off the pitcher and replace the cold liquid with warmer...
Moose says... not enough liquid
There is not enough liquid in the pitcher to start steaming top quality microfoam. The message below appears on the touch display. Take the pitcher off and add more liquid. Place t...
Moose says...too much liquid
There is too much liquid in the pitcher to start steaming top quality microfoam. The message below appears on the touch display. Take off the pitcher and remove some liquid. Place the...
Moose says... bad rfid or no rfid
Every smart Moose pitcher contains an rfid tag at the bottom which interacts with the Perfect Moose device.  When the message below appears on the touch display, this means the smart...
Moose says... please clear the scale
There is something on the pitcher holder or something is touching the pitcher holder that is preventing you to steam top quality foam. The message below appears on the touch display. ...
Moose says... boiler refresh needed
This message appears on the touch display of your Perfect Moose device. For Perfect Moose Jack Perfect Moose Jack is the stand-alone autosteamer with its own boiler at the back...
Error code 16 appears on screen
In case your Perfect Moose displays 'error code 16', this means that the required temperature for your microfoam was not reached in time.  Once you established and remedied th...
Foam quality is poor but the Moose seems to work normally
Check whether there is an error code visible on the touch screen. Yes? Follow the instructions given on screen. No? Check the following: Is the nozzle of the steam wand in the corr...
There's no steam but the steam wand moves normally
For Perfect Moose Greg Make sure the connected espresso machine is switched on. Make sure the steam boiler of the connected espresso machine is fully heated. Make sure the steam va...