For certain issues, a qualified Perfect Moose technician is able to help you out remotely and a physical visit is not necessary. Learn how you can prepare for remote assistance and enter the password protected menu. 

To set the exact UTC time on your device, follow the following steps:

STEP 1 Go to the password protected menu and click the clock in the left bottom corner.

STEP 2 Check the exact UTC time online and tap the 'Settings' button. You will see that time stops running.

STEP 3 Adjust the UTC time on your device by tapping the + and - buttons. Set the time a bit in advance of UTC time.

STEP 4 When UTC time and the displayed time match, press the settings button again. UTC time is now saved and the clock will start running.

STEP 5

Tap the exit button in the right bottom corner to exit.