Questions & Answers
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GENERAL
HOUSING
6
Remove the Greg housing
Close the Greg housing
Remove the Jack housing (back)
Close the Jack housing (back)
Remove the Jack housing (front)
See all 6 articles
REQUIRED TOOLS
2
Required tools (PMG--)
Required tools (PMJ--)
HYDRAULIC DIAGRAM
1
Hydraulic diagram (PMJ--)
ELECTRICAL DIAGRAM
6
Motherboard diagram
Electrical diagram (PMJ--)
Electrical diagram (PMG--)
Electrical diagram (PMG10)
Electrical diagram (PMG20 Fixed plug)
See all 6 articles
EXPLODED VIEW
2
Exploded view (PMG--)
Exploded view (PMJ--)
(UN)BOXING
2
Unboxing Jack (PMJ)
Boxing Jack (PMJ)
INSTALL
GREG (PMG--)
4
Connection externally to the espresso machine
Connection internally to the espresso machine
Installation kit - Perfect Moose (Epic) Greg VS Espresso machines
Connection internally to the espresso machine
JACK (PMJ--)
5
Installation
Water specification for Jack
Water usages calculator (PMJ--)
Diagram PMJ20 - Perfect Moose jack
Installation with booster pump
MAINTENANCE & REPAIR
PREVENTIVE MAINTENANCE
2
Preventive maintenance - (Epic) Greg
Preventive maintenance - Jack
REPLACEMENTS
10
Replacing the touchscreen in holder
Replacing the screen cable
Replacing the temperature sensor
Replacing the RFID reader
Replacing the top switch
See all 10 articles
ADJUSTMENTS
4
How can I change the Moose hoofs by tall ones?
Mainboard stepper motor adjustment procedure.
Converting Greg to Epic Greg (or vice versa)
Adjust steamwand movement
TROUBLESHOOT
ERROR CODE
2
Error codes
ERROR 13 - Recipe does not exist
TECH ISSUES
3
Perfect Moose blocks at startup (Welcome screen)
Perfect Moose does not calibrate
Cleaning the foamer valve assembly
SOFTWARE
MENU
6
Installation - Settings (PMJ)
Access the service menu
Load cell calibration
Steam wand calibration
Manual testing menu
See all 6 articles
EXTRA
GREG (PMG--)
0
JACK (PMJ--)
0
Questions & Answers
START | get to know the Perfect Moose
10
What are the different parts of the device for?
How does the Perfect Moose work?
Which Moose models are there and what is the difference?
Which smart pitchers are available and what is the difference?
How big is Perfect Moose?
See all 10 articles
USE | tips on how to use the Perfect Moose
12
Download the perfect moose user manual
How do I start up Perfect Moose (= calibration procedure)
Can I add milk or liquid during a steaming cycle?
Can I steam various types of milk?
Do I have to hold the Moose pitcher while steaming?
See all 12 articles
INSTALL | create the perfect Moose habitat
6
Can I install Perfect Moose anywhere?
Can I install the Perfect Moose myself?
Why is it recommended to have a rinser close to the Perfect Moose?
Can I connect Perfect Moose Greg to any espressomachine?
Do I need a water filter to install Perfect Moose Greg?
See all 6 articles
MAINTENANCE | how to keep the Moose happy
4
How do I clean the Perfect Moose machine?
How do I clean Smart Moose pitchers?
How do I refresh the boiler of Perfect Moose Jack
How to set UTC time on your device
ORDER & SHIPMENT | getting your Moose
3
Can I order Perfect Moose online?
What’s the delivery time for Perfect Moose?
What’s the price of Perfect Moose?
DOWNLOADS | Moose stuff to save or print
3
Technical specifications Perfect Moose Jack
Technical specifications Perfect Moose Greg & Epic Greg
Certificates for Perfect Moose
CONTACT | reaching the Moose squad
2
Tips for quick help & direct contact
Contact | How to reach the Perfect Moose Home Squad?
Machine QR Help Articles
All users
33
New pitcher detected
Programmed pitcher detected (Adjust recipe)
Adjust texture
Adjust temperature
Moose says... liquid not cold enough
See all 33 articles
Dealers only
15
Production first start
Choose your language
First start procedure
First start procedure
Calibration menu
See all 15 articles
Spare part sticker
2
12675 - Temperature sensor (Without cable)
12649 - Drain valve
